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FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Products

Below are some common questions about our products

What is radio-frequency?

Radio-frequency is a harmless but effective electromagnetic wave, just like light! But the wavelengths are much longer making it very good at penetrating.

The radio-frequency will safely penetrate your skin all the way to the dermis layer. Here it will stimulate the production of collagen, elastin and hyaluronic acid.

When do I see results?

Some users report seeing improvement to the skin in as little as 5 days! But others could take a few weeks - everyone's skin is genetically different.

For best results with the SkinWave, it is best to use it consistently as part of your beauty routine as your results will keep improving. Consistency is key!

How often do I need to use the SkinWave?

We recommend using the SkinWave 1-3 times per week. We advice against daily treatments, so always leave at least 1 day in between sessions.

How do I use the SkinWave?

You can watch our video on how to use the SkinWave , here.

Is it safe?

Yes! Radio-frequency is very safe and very good for your skin. Unlike other technologies like lasers, needles or chemicals, the SkinWave is safe for all skin types and gentle on your skin. It is also CE Certified and passes all international safety standards.

Do not use if:
- You have a pacemaker
- You are pregnant

- You are within 14 days of fresh botox/filler
- You have cancer or any serious skin condition

How do I clean the SkinWave?

You can use soap and water and lightly pat the head of the device and then pat dry - do not scrub the head of the device with force. You can also use an alcohol wipe to gently clean the head of the device. Excess water should not be used

Can I do other treatments and use other products?

Yes, it is perfectly fine to combine SkinWave treatments with other routines such as microneedling, other devices, creams, serums and more. 

 

However, if you feel as if another routine of yours is harsher to the skin, then don't do this on the same day as your SkinWave treatments.

What is the warranty on the SkinWave?

We offer a 1 year limited warranty from the date of delivery. If your device does not work properly due a manufacturer's defect, we will replace the device free of charge.

 

This warranty does not cover devices damaged by:

  • Accident, misuse, abuse, or alteration.
  • Theft or loss.
  • Use with unauthorized accessories or use other than as instructed.
  • Connecting to incorrect current and voltage.
  • Service or repair by unauthorized persons.
What are the specifications of the SkinWave?

Frequency type: Multi-polar radio-frequency

Frequency: 1MHZ

Standard voltage: 100V-240V

Power: 5W

Battery: 3-5 hours

Size: 30*25*10cm

Material: Plastic/metal

Certification: CE

Power source: Rechargeable battery

Weight: 130g (without base)

               210g (with base)

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

We accept a variety of payment methods including credit cards, paypal.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long does shipping take?

We have Worldwide shipping times of 7-14 business days. Your order is shipped directly by our distribution network to ensure the highest quality and fastest delivery. However during holiday periods, orders may take longer to be delivered.

How much does shipping cost?

We offer free worldwide shipping.

General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the delivery date. To start a return, please email us at hello@skin-nation.com.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website. Or you can track your order here

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order,

please contact our customer service team hello@skin-nations.com .

You have 2 hours after placing your order to cancel if needed or modify.

We'll do our best to accommodate your request.

Where are you based?

We are based in Europe.

If I purchase during a sale, is the 30 day guarantee still valid?

Yes, our 30 day satisfaction guarantee is still valid even if purchased during a sale!

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